TECHNICAL SUPPORT
To make our work and your time more efficient, we would like to ask you to first go through a number of steps

To help us resolve your issue as efficiently as possible, please follow these steps before reaching out for support:

• Review Documentation: For technical or operational questions, please check any documentation provided with your product.
• Contact Support: If your question isn’t answered, feel free to email us.
• Visit our FTP: Additional support documents are available on our FTP server.

For the fastest assistance, please ensure you have the following information ready:

• Access to the computer or product you need help with.
• Your product’s Site ID and software version.
• Details about your hardware setup.
• The operating system in use.
• The exact text of any error messages you received.
• A description of what you were doing when the issue occurred.
• Steps you’ve already taken to resolve the issue.

Having this information at hand will help us address your request quickly and accurately. Thank you for helping us support you better!

Helpful Documents:
For quick answers and detailed guidance, please refer to the following resources:

[Grafster vs. Logomaster: Feature Comparison]

[Choosing Between Grafster and Logomaster]

[iStore MR vs. iStore Ingest: Feature Comparison]

[Choosing Between iStore MR and iStore Ingest]

Simply click any title above to view the full document. If you need additional support, don’t hesitate to contact us.